Software Support and Maintenance
Defined response times, security patching and performance monitoring for software already in production.
Launch is not the finish line
Operating system updates, growing usage and changing business rules all mean production software needs continuous care.
What is covered
Bug fixes, security updates, performance monitoring and small enhancements. Larger changes are scoped separately under custom software development.
Service levels
Response times are tied to severity. Critical reports are picked up the same business day.
Inherited systems
We support software we did not build. A technical review comes first so both sides know what they are taking on.
Related services
Modernising supported applications runs through custom software development; monitoring external connections is part of system integration. Plan options are on the pricing page.
Our Process
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Report
Raised by email or the support form.
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Triage
Severity is assigned.
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Resolution
Handled within the agreed response time.
Frequently Asked Questions
Do you support software written by another company?
Yes. We review the codebase and infrastructure first, then agree the scope together.
What is the response time for a critical issue?
Critical reports are picked up the same business day.